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Title:
Building engaged team performance : align your processes and people to achieve game-changing business results / Dodd Starbird and Roland Cavanagh.
Call Number:
658.4022 STA
Publication Date:
c2011.
Publisher:
New York : McGraw-Hill, c2011.
Physical Description:
xiv, 267 p. : ill. ; 24 cm.
Contents:
Engaged team performance at a glance -- "As the pendulum swings"--a brief history of adventures in business improvement -- From the outside in: understanding the customer experience -- Individual goals: what you measure is what you get -- Is it process or performance? Both! -- Changing process: the GPS story and the power of lean six sigma -- Power to the people: facilitation and the cycle of change -- The right performance metrics: effectiveness and efficiency -- Team goals -- The fluid organization of the future: making the transformation to ETP -- Expectations, rewards, and the motivation to excel -- The new age of collaboration: new paradigms in organization and competition -- Eight steps to deploying engaged team performance in your organization -- The role of senior leadership in enabling engaged team performance -- Breakthrough: the future of engaged team performance.
Bibliography Note:
Includes bibliographical references (p. 255-257) and index.
Contributors:
Horizon Bib Number:
1369231
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658.4022 STA Adult Non-fiction Book*
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