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Title:
Insightful quality : beyond continuous improvement / Victor Sower and Frank Fair.
Call Number:
658.401 SOW
Publication Date:
2012.
Edition:
1st ed.
Publisher:
New York : Business Expert Press, 2012.
Physical Description:
xviii, 121 p. : ill. ; 23 cm.
Summary:
"This book is about how to think differently about quality and by doing so increase the creativity, innovation, and agility of an organization and its employees as well as the awareness of new developments in the marketplace and their possible impact on the organization and its markets. Quality must be addressed in strategic as well as operational terms in order for organizations to compete effectively over the long term. Strategic quality management requires insightful leadership."--P. [4] of cover.
Bibliography Note:
Includes bibliographical references (p. [113]-117) and index.
Contributors:
Horizon Bib Number:
1429106
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