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Title:
Lean hospitals : improving quality, patient safety, and employee engagement / Mark Graban ; foreword by John Toussaint.
Author:
Call Number:
658.562 GRA 2012
Publication Date:
c2012.
Edition:
2nd ed.
Publisher:
Boca Raton, FL : CRC Press, c2012.
Physical Description:
xxi, 245 p. : ill. ; 26 cm.
Summary:
"The new edition of this Shingo Prize-winning international bestseller lays out a framework for defining and understanding Lean hospitals. It starts off by examining the challenges faced by hospitals, including rising costs, falling reimbursement rates, employee retention, and patient safety and satisfaction. Full of examples and case studies, the second edition has been updated to reflect current pressures on hospitals, including the Affordable Care Act, and includes new and updated case studies. New material includes discussions on process audits, performance measures and suggestion management as well as a new chapter on strategy deployment"--Provided by publisher.
Bibliography Note:
Includes bibliographical references and index.
Horizon Bib Number:
1503587
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658.562 GRA 2012 Adult Non-fiction Book
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