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Title:
The essential Deming : leadership principles from the father of quality / by W. Edwards Deming ; edited by Joyce Nilsson Orsini.
Call Number:
658.562 DEM
Publication Date:
c2013.
Publisher:
New York : McGraw-Hill, c2013.
Physical Description:
x, 326 p. : ill. ; 24 cm.
Contents:
The world is being ruined by best efforts (best efforts without guidance lead to failure) -- Quality is made in the boardroom (only top management can make the decisions necessary to assure quality) -- By what method? (how can we bring about improvement?) -- There is no such thing as instant pudding (deming's 14 points for management) -- A system must be managed (people are part of the system) -- There is no substitute for knowldege (information is not knowledge) -- Management is prediction (statistical thinking is required) -- What happened in Japan?
Bibliography Note:
Includes bibliographical references and index.
Contributors:
Horizon Bib Number:
1506300
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658.562 DEM Adult Non-fiction Book*
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